Unable to buy Windows App after Trial

Several of my customers have been unable to complete a purchase after the trial for the app expires.  I contacted the Windows Store about the issue, they indicated they can’t accept the payments (process credit cards) from a region (Canada) unless your computer’s region is set to that region (Canada).

The following is the process to change your region:

Open your Windows 8 computer


  1. Open the “Charms Bar”
  2. Click / Tap “Search”
  3. Type “Region”
  4. Click / Tap “Settings”
  5. Click / Tap “Region”
  6. Click / Tap the  “Location” tab
  7. Change the “Home location” to the desired region (“Canada”)
  8. Click “OK”
The region change will take place immediately and should allow you to complete your purchase.

Earning money selling Windows Apps

App purchase through the deposit of payment.

Every purchase is reflected on the developer dashboard between 12 and 72 hours after the purchase is made.  Typically, the purchases from previous day show up between 8:00am and 10:00am.  On the weekends, the purchase information in often delayed until Monday morning. The proceeds from these purchases appears in the Reserved category immediately to allow app refunds for unsatisfied customers. After exactly thirty days, proceeds move from Reserved to Pending, these proceeds are processed during the next billing month.  On the first of the month, proceeds move from Pending to Available, these funds are processed and sent to your payout account on the 15th of the month.  Microsoft sends an email after they complete processing the payment.  It took me one business day for the funds to appear in the payout account after processing.